Service Advantage Plans

Our Customer Service Team is dedicated to providing quality service and technical expertise to our valued customers 24 hours a day, seven days a week.

The National Fire Protection Association, state and local fire authorities mandate that fire alarm systems must be professionally monitored and undergo periodic functional testing and appliance inspections. Proactively addressing these requirements, RFI provides a full suite of services to meet these provisions. Our professionally trained field technicians are certified to test, inspect and service your fire alarm system.  The scheduled appointment includes an operational test of the fire alarm control panel, a visual inspection of all devices,  initiating devices, additional system components and verification the system is communicating properly.  Testing and inspection results are documented and provided for your records.  All testing and system inspections are conducted in accordance with NFPA 72, City, State and other Local Authorities.

• Monthly Fire Test & Inspection
• Quarterly Fire Test & Inspection
• Semi-Annual Fire Test & Inspection
• Annual Fire Test & Inspection

• Provides a complete physical inspection, evaluation testing and cleaning of your video surveillance system.
• Digital and/or network video recorders
• Controllers, power supplies, GUI’s
• Fixed and PTZ cameras and housings

• Our Annual Operating Evaluation provides a comprehensive, 360 degree view of your access control system.
• Verification of existing software version and upgrade availability and options
• Enable hot fixes if applicable
• Examine system logs and audit files
• Check hardware resources for hard drive space and memory allocation
• Verify backup integrity and media
• Additional system evaluations included

Our Service Management Portal is a comprehensive online data management tool that gives you the ability to access important security system data via the internet.  This advanced technology gives you the opportunity to view and capture real time system activity as it occurs.  Accordingly, you are able to process important information and make solid and well informed decisions.
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